Regional Multinational Service Delivery Manager – Latin America And The Caribbean (lac)
AIG Group
Miami, FL, United States
Multinational service delivery
Lac region operations
Service level agreements
The Regional Multinational Service Delivery Manager will implement the MN Business Model, organizational alignment, and globally consistent processes across all countries within the assigned region
Job Summary
The Regional Multinational Service Delivery Manager will implement the MN Business Model, organizational alignment, and globally consistent processes across all countries within the assigned region.
Responsibilities include coordinating servicing efforts for Producing Offices (PO), Issuing Offices (IO), and Network Partners, managing complex negotiations, regulations, and relationships.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development, fostering a culture of inclusion and belonging.
Matching Summary
The Regional Multinational Service Delivery Manager will implement the MN Business Model, organizational alignment, and globally consistent processes across all countries within the assigned region.
Skills & Requirements
Must-have
Multinational Service Delivery
LAC Region Operations
Service Level Agreements
Network Integration
Process Re-engineering
Operational Performance Measurement
Nice-to-have
Customer-focused environment
Thought leadership strategies
Continuous improvement
Strategic and external team development
Culture of inclusion and belonging
Key Requirements
Minimum 5 years operational experience
Experience managing service operations
Experience in Commercial/Personal Insurance
Proven background with multinational programs
High proficiency in leadership and strategic skills