Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years product support experience
5+ years complex saas implementation
Fluent in french (canadian preferred)
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams

Job Summary

  • The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
  • Candidates must possess deep technical acumen to navigate challenges with large enterprise accounts and drive escalations effectively.
  • Workday offers a culture rooted in integrity and empathy, providing tools and trust for employees to take risks and grow.

Matching Summary

The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available

Skills & Requirements

Must-have

  • 7+ years product support experience
  • 5+ years complex SaaS implementation
  • Fluent in French (Canadian preferred)
  • BS or MS in Technical Degree
  • Expertise in Workday HCM Payroll Financials

Nice-to-have

  • C-level stakeholder engagement experience
  • Strong project management skills
  • Proactive problem-solving mindset
  • Cross-functional collaboration abilities
  • High-stress situation navigation

Key Requirements

  • 7+ years in B2B enterprise software support
  • 5+ years managing complex SaaS solutions
  • French language fluency required
  • Bachelor's or Master's in Technical field
  • Experience with HR, Payroll, or Finance domains

Work Rights

Not specified

Tailored Resume

Cover Letter