Digital Customer Success Program Manager

Workday

Atlanta, Georgia, USA
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
Flex work (50% in-office/field time required per quarter)
5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
Workday is seeking a Digital Customer Success Program Manager to drive initiatives that enhance customer engagement and support employee success through innovative digital solutions. The role emphasizes collaboration, strategic planning, and the integration of AI technologies within customer success operations

Job Summary

  • The role involves shaping how Workday scales its customer success programs globally by owning digital initiatives from tooling to AI-driven productivity.
  • Candidates will facilitate the Digital CS Council, acting as a field alignment hub to prioritize backlogs and manage global technology rollouts.
  • Workday offers a flexible work approach requiring at least 50% time in-office or in-field per quarter, combined with competitive compensation including bonuses and stock grants.

Matching Summary

Match Score: 85

Workday is seeking a Digital Customer Success Program Manager to drive initiatives that enhance customer engagement and support employee success through innovative digital solutions. The role emphasizes collaboration, strategic planning, and the integration of AI technologies within customer success operations.

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer success operations expertise
  • Cross-functional coordination skills
  • Roadmap and delivery planning
  • Digital customer engagement design

Nice-to-have

  • Experience with Gainsight or Planhat
  • AI-powered productivity improvements
  • Design thinking application
  • Enterprise software industry background
  • Project management certification (PMP/Agile)

Key Requirements

  • 5+ years of experience in program management
  • Experience translating business needs into roadmaps
  • Project management certification preferred

Work Rights

Not specified

Tailored Resume

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