Guest Relation Associate - Front Office

Sofitel Sydney Wentworth

Hyderabad, India
On-site
Guest relations and customer service
Handling guest queries and complaints
Room booking and administration
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms

Job Summary

  • Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.
  • Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Matching Summary

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.

Skills & Requirements

Must-have

  • Guest relations and customer service
  • Handling guest queries and complaints
  • Room booking and administration
  • Maintaining reception desk standards
  • Team motivation and development

Nice-to-have

  • Ability to speak other languages
  • Basic understanding of local languages

Key Requirements

  • Diploma in Tourism / Hospitality Management
  • Minimum 6 months to 1 year of relevant experience
  • Excellent reading, writing and oral proficiency in English language

Work Rights

Not specified

Tailored Resume

Cover Letter