Help Desk Technician (oconus)

Shinvestmentsllc

Richardson, Texas, United States
On-site
Tier 1-2 help desk support experience
Video teleconferencing program support
Network connectivity troubleshooting
Seneca Federal Health is seeking a Help Desk Technician to provide technical support at Joint Base Elmendorf-Richardson in Alaska. The ideal candidate will have a high school diploma, Security+ certification, and at least one year of help desk experience

Job Summary

  • Seneca Federal Health provides solutions to federal health agencies to enable better health outcomes for their customers.
  • The role involves providing corrective action and diagnosing problems through phone, electronic communication, and in-person support for end users.
  • Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, life, disability, and a 401K plan.

Matching Summary

Match Score: 85

Seneca Federal Health is seeking a Help Desk Technician to provide technical support at Joint Base Elmendorf-Richardson in Alaska. The ideal candidate will have a high school diploma, Security+ certification, and at least one year of help desk experience.

Skills & Requirements

Must-have

  • Tier 1-2 help desk support experience
  • Video Teleconferencing program support
  • Network connectivity troubleshooting
  • DHA approved ticketing system usage
  • Clinical workstation configuration

Nice-to-have

  • Collaborative work environment culture
  • Professional development opportunities
  • Flexible work-life balance programs

Key Requirements

  • High School Diploma
  • Security+ Certification
  • Minimum one year of Help Desk Specialist experience
  • Tier 3 Background Investigation / IAT Level 1 ADP/IT III clearance

Work Rights

Must have US citizenship or be a Seneca/Native individual

Tailored Resume

Cover Letter