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Banco Popular is seeking a seasonal Operations Analyst in San Juan, PR, responsible for providing administrative support in Data Services, focusing on customer account management. The ideal candidate should have experience in customer service and banking operations, with strong communication skills in both English and Spanish.
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Job Summary
This position provides a broad range of routine administrative and general support duties for one or more areas of Data Services, including Data Entry, Setups, and Billing.
The Analyst will ensure that all requests are processed in a timely manner and provide a high level of service to both internal and external clients, as well as team members.
The role requires flexibility to work non-business hours, holidays, and weekends when needed, and candidates must be prepared to serve as essential workers during emergency situations.
Matching Summary
Match Score: 75
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Banco Popular is seeking a seasonal Operations Analyst in San Juan, PR, responsible for providing administrative support in Data Services, focusing on customer account management. The ideal candidate should have experience in customer service and banking operations, with strong communication skills in both English and Spanish.
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Skills & Requirements
Must-have
Customer service agreements processing
Customer setup requests processing
Technical assistance to sales staff
Tracking customer inquiries and claims
Adherence to BSA policies
Microsoft Office 365 proficiency
Nice-to-have
Adaptability to change
Positive continuous learning mindset
Passion for People
Own Every Moment
Succeed Together
Build the Future
Key Requirements
60 credits approved or equivalent education/experience