AustralianSuper is dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring the best outcomes for members
Job Summary
AustralianSuper is dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring the best outcomes for members.
As a Voice of Customer Analyst, you will turn member feedback into clear, practical recommendations that improve end-to-end experiences and run the day-to-day VoC program.
The company supports ongoing learning, coaching, training, and offers a blended working environment promoting safety, respect, inclusiveness, and diversity.
Matching Summary
AustralianSuper is dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring the best outcomes for members.
Skills & Requirements
Must-have
VoC survey platforms experience
Data extraction and cleaning skills
Qualtrics dashboard management
Customer sentiment analysis
JIRA project tracking
Reporting and scorecard creation
Nice-to-have
Facilitating team stand-ups
Process documentation skills
Presenting insights to non-technical audiences
Experience in regulated environments
Training and enablement expertise
Key Requirements
3+ years customer insights or analytics experience
Tertiary qualification in relevant discipline
Australian or New Zealand citizenship or Australian permanent residency
Experience with Excel and SQL/R/Python
Desirable: Qualtrics certification or market research qualifications
Work Rights
Australian or New Zealand citizenship or Australian permanent residency required