Reservations Executive

Sofitel Sydney Wentworth

London, United Kingdom
Not specified; bonus/equity: £1,300 annual bonus; ...
On-site
Hotel reservation systems proficiency
Excellent verbal and written communication
Strong organisational skills
The Reservations Executive is responsible for maximising hotel revenue and guest satisfaction by efficiently handling guest reservations and maintaining Sofitel reservation standards

Job Summary

  • The Reservations Executive is responsible for maximising hotel revenue and guest satisfaction by efficiently handling guest reservations and maintaining Sofitel reservation standards.
  • The role offers a competitive compensation package including an annual bonus of £1,300, free stays in the UK or Ireland, discounted rates at Accor properties worldwide, and exceptional training and development opportunities.
  • Sofitel London St James fosters a workplace culture that values diversity, encourages professional growth, and recognises individual contributions, ensuring team members feel appreciated and empowered.

Matching Summary

The Reservations Executive is responsible for maximising hotel revenue and guest satisfaction by efficiently handling guest reservations and maintaining Sofitel reservation standards.

Salary

Not specified; Bonus/Equity: £1,300 annual bonus; Benefits: Free stays, employee discounts, complimentary meals, training opportunities

Skills & Requirements

Must-have

  • hotel reservation systems proficiency
  • excellent verbal and written communication
  • strong organisational skills
  • ability to upsell and maximise revenue
  • handle guest special requests
  • coordinate with front office teams

Nice-to-have

  • proactive sales-oriented mindset
  • attention to detail
  • work under pressure
  • friendly telephone manner
  • team collaboration
  • continuous professional development

Key Requirements

  • previous hospitality reservations experience
  • proficiency in Opera PMS or similar
  • excellent communication skills
  • ability to manage multiple tasks
  • experience in customer service roles

Work Rights

Not specified

Tailored Resume

Cover Letter