Octopus In Colour Internship 2026 - Customer Care Intern

Octopusenergy

London, GB
On-site
Customer complaint investigation
Data-led performance monitoring
Root cause analysis
Octopus Energy is committed to promoting equality and fostering greater diversity and inclusiveness in the energy industry through this internship

Job Summary

  • Octopus Energy is committed to promoting equality and fostering greater diversity and inclusiveness in the energy industry through this internship.
  • The role involves handling complex CEO escalations and using multiple data sources to monitor customer service performance and recommend improvements.
  • This internship offers the opportunity to gain insight into a rapidly growing company and contribute to shaping the future customer experience.

Matching Summary

Octopus Energy is committed to promoting equality and fostering greater diversity and inclusiveness in the energy industry through this internship.

Skills & Requirements

Must-have

  • Customer complaint investigation
  • Data-led performance monitoring
  • Root cause analysis
  • Customer-facing communication
  • Complaint database management

Nice-to-have

  • Problem solving passion
  • Ability to build strong relationships
  • Keen eye for detail
  • Team collaboration skills
  • Adaptability to change

Key Requirements

  • Identify as Black, Black British, African or Caribbean
  • Excellent written and verbal communication skills
  • Experience working independently and in teams

Work Rights

Not specified

Tailored Resume

Cover Letter