Overnight Front Desk Agent (full-time) - Arizona Biltmore

Arizona Biltmore

Phoenix, Arizona, US
Guest check-in and check-out
Handle guest inquiries
Night shift reporting and updates
Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing

Job Summary

  • Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.
  • The Overnight Front Desk Agent will be responsible for acting as the representative of the Arizona Biltmore to all guests, ensuring that the highest standards of service are upheld and guest expectations are met throughout the check-in and check-out process.
  • Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Matching Summary

Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.

Skills & Requirements

Must-have

  • Guest check-in and check-out
  • Handle guest inquiries
  • Night shift reporting and updates
  • Front Desk checklist completion
  • Emergency response procedures

Nice-to-have

  • Supportive and inclusive work environment
  • Guest satisfaction focus
  • Promote special packages and discounts
  • Maintain Front Desk cleanliness

Key Requirements

  • High School graduate or equivalent
  • Prior customer service experience
  • Available to work weekdays, weekends and holidays
  • Available to work 10:30pm-7am shift

Work Rights

Not specified

Tailored Resume

Cover Letter