Customer Service Officer

IX MOBILE PTE. LTD.

Orchard, Singapore
Base salary; incentives + sales commission availab...
Attend walk-in and phone customer inquiries
Process faulty device bookings via crm system
Perform qc checks on repaired devices
The role involves attending to walk-in and phone inquiries while promoting products and driving sales

Job Summary

  • The role involves attending to walk-in and phone inquiries while promoting products and driving sales.
  • Employees are responsible for booking in faulty devices, ensuring all forms are signed, and performing quality control checks before returning items.
  • The position offers incentives and sales commissions on top of the basic salary.

Matching Summary

Match Score: 75

The role involves attending to walk-in and phone inquiries while promoting products and driving sales.

Salary

Base salary; Incentives and sales commission available; Not specified

Skills & Requirements

Must-have

  • Attend walk-in and phone customer inquiries
  • Process faulty device bookings via CRM system
  • Perform QC checks on repaired devices
  • Guide customers on data transfer processes

Nice-to-have

  • Attentive and patient communication style
  • Ability to address complaints effectively
  • Commitment to excellent customer experience
  • Maintain neat and tidy service counter

Key Requirements

  • Patience and strong communication skills
  • Ability to follow company guidelines for complaints
  • Proficiency with CRM systems

Work Rights

Not specified

Tailored Resume

Cover Letter