The role involves partnering with Product Development teams to deliver creative workarounds and long-term solutions for a global customer base
Job Summary
The role involves partnering with Product Development teams to deliver creative workarounds and long-term solutions for a global customer base.
Candidates must have a foundational understanding of programming and proven experience supporting enterprise-grade web applications.
Workday offers a culture rooted in integrity, empathy, and shared enthusiasm where employees are trusted to take risks and grow.
Matching Summary
The role involves partnering with Product Development teams to deliver creative workarounds and long-term solutions for a global customer base.
Salary
Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company site
Skills & Requirements
Must-have
5+ years technical support experience
2+ years enterprise cloud software support
Linux SQL DBMS programming knowledge
XML JSON data format expertise
Web Services API troubleshooting skills
Nice-to-have
Finance or financial planning software background
JavaScript development knowledge
ELK log aggregation tool usage
Empathetic customer service approach
Collaborative team player mindset
Key Requirements
5+ years in Technical Support related role
2+ years as support engineer with enterprise cloud software
Experience managing highly escalated cases across multiple accounts
Relocation to Warsaw office required or willingness to relocate
Work Rights
Local candidates or those willing to relocate to Poland