Experience Lead

Chanel

**
10 years cx experience in multinational
Event strategy and roi management expertise
Strong analytical capability for financial performance
** Chanel is seeking an Experience Lead to enhance client experiences across all points of sale (POS) by implementing event strategies, service excellence, and KPI governance. The candidate will focus on elevating brand image, improving the client journey, and ensuring measurable business impact through innovative event management and service performance analysis. **

Job Summary

  • The Experience Lead is responsible for elevating the client experience across all points of sale by integrating event strategy and service excellence.
  • This role requires analyzing event performance metrics to determine optimal formats for recruitment-focused versus loyalty-driven objectives.
  • Candidates must possess a Bachelor's degree and at least 10 years of progressive work experience in customer experience roles within sizable multinational organizations.

Matching Summary

Match Score: 75

** Chanel is seeking an Experience Lead to enhance client experiences across all points of sale (POS) by implementing event strategies, service excellence, and KPI governance. The candidate will focus on elevating brand image, improving the client journey, and ensuring measurable business impact through innovative event management and service performance analysis. **

Skills & Requirements

Must-have

  • 10 years CX experience in multinational
  • Event strategy and ROI management expertise
  • Strong analytical capability for financial performance
  • Deep understanding of luxury client experience
  • Structured KPI governance and monitoring

Nice-to-have

  • Experience in department store retail operations
  • Cross-functional collaboration with Marketing teams
  • Ability to pilot innovative event formats
  • Solid data analytics capabilities
  • Experience in POS management

Key Requirements

  • Bachelor's degree in Business Administration or related field
  • Minimum 10 years of progressive CX work experience
  • Experience in consumer goods, retail, or luxury industry

Work Rights

Not specified

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