Senior Customer Service Rep

Solenis

Warsaw, Poland
Not specified; not specified; competitive compensa...
Hybrid
Fluency in english and french required
4+ years customer service experience
Order-to-cash process expertise
The Senior Customer Service Representative acts as a knowledgeable point of contact for customers, focusing on advanced issue resolution and strengthening relationships

Job Summary

  • The Senior Customer Service Representative acts as a knowledgeable point of contact for customers, focusing on advanced issue resolution and strengthening relationships.
  • This role requires fluency in both English and French to effectively support the Benelux region while managing complex order-to-cash processes.
  • Employees benefit from a hybrid working schedule at a WELL Platinum Certified office in Warsaw, Poland, along with comprehensive medical and sports benefits.

Matching Summary

The Senior Customer Service Representative acts as a knowledgeable point of contact for customers, focusing on advanced issue resolution and strengthening relationships.

Salary

Not specified; Not specified; Competitive compensation mentioned

Skills & Requirements

Must-have

  • Fluency in English and French required
  • 4+ years Customer Service experience
  • Order-to-Cash process expertise
  • SAP and Salesforce system proficiency

Nice-to-have

  • Dutch language skills advantageous
  • Experience with specialty chemicals
  • Mentoring and training junior staff
  • Proactive problem-solving mindset

Key Requirements

  • High School diploma or equivalent
  • Minimum 4 years of Customer Service experience
  • Fluency in English and French languages

Work Rights

Not specified

Tailored Resume

Cover Letter