Service Desk Analyst - Part Time

Severn Trent Plc

Coventry, United Kingdom
**
First point of contact for technology
Resolve user issues
Diagnose and resolve incidents
** Severn Trent Plc is seeking a part-time Service Desk Analyst to join their team in Coventry, UK. The role involves providing first-line technical support, managing incidents, and ensuring effective communication with users, all within a collaborative and inclusive workplace culture. **

Job Summary

  • You’ll be the first point of contact in Technology, working to resolve user issues, restoring lost service quickly and escalating issues when necessary.
  • Your other notable accountabilities will include: Managing and communicating all high priority incidents, ensuring the right technical resource is identified for resolution and that communication with the business is completed effectively.
  • We offer benefits that reward great work and award-winning training to help you reach your potential.

Matching Summary

Match Score: 75

** Severn Trent Plc is seeking a part-time Service Desk Analyst to join their team in Coventry, UK. The role involves providing first-line technical support, managing incidents, and ensuring effective communication with users, all within a collaborative and inclusive workplace culture. **

Skills & Requirements

Must-have

  • First point of contact for Technology
  • Resolve user issues
  • Diagnose and resolve incidents
  • Manage high priority incidents
  • Deliver effective communication
  • Technical understanding of PCs, PC Applications, Windows and MS Office

Nice-to-have

  • Caring culture
  • Collaborative team environment
  • Positive attitude
  • Caring attitude

Key Requirements

  • 25 hours a week
  • Monday to Friday, 07:00am to 12:00 noon
  • Experience in customer service function

Work Rights

Not specified

Tailored Resume

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