The Customer Relationship Specialist serves as the first point of contact for customers/stakeholders, providing support and assistance with various inquiries and issues
Job Summary
The Customer Relationship Specialist serves as the first point of contact for customers/stakeholders, providing support and assistance with various inquiries and issues.
Responsibilities include providing first-class guidance and support, technical first-line support for multiple systems, and handling all query emails in OSVC.
The role involves working effectively and collaboratively as part of a team to achieve individual, team, and departmental objectives by proactively sharing knowledge and skills.
Matching Summary
The Customer Relationship Specialist serves as the first point of contact for customers/stakeholders, providing support and assistance with various inquiries and issues.
Skills & Requirements
Must-have
First-line technical support
Ticketing system expertise (OSVC)
Root cause analysis
Customer DSAT analysis
Publishing Services support
Nice-to-have
Lean Six Sigma understanding
Continuous improvement leadership
Cultural adaptability
Proactive customer service approach
Key Requirements
University level graduate
At least 3 years of experience in Publishing domain
Experience in professional communication using email and phone