Scaled Customer Success Manager

Culture Amp

San Francisco, CA, United States
Base: $106,000 - $118,000 usd; bonus/equity: equit...
On-site
Customer success in saas environment
Driving product adoption and retention
Managing large customer book
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work

Job Summary

  • Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work.
  • The role involves establishing trusted strategic partnerships with customers to advance their employee experience strategy and drive continued value of Culture Amp products and services.
  • Employees receive competitive compensation, equity opportunities, mental wellbeing support, generous leave policies, and a strong commitment to diversity, equity, inclusion, and anti-racism.

Matching Summary

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work.

Salary

Base: $106,000 - $118,000 USD; Bonus/Equity: Equity and benefits included; Benefits: Medical insurance, parental leave, wellbeing programs, share options

Skills & Requirements

Must-have

  • Customer Success in SaaS environment
  • Driving product adoption and retention
  • Managing large customer book
  • Data analysis for expansion opportunities
  • Cross-functional collaboration
  • Strategic advisor partnership

Nice-to-have

  • Passionate about Culture First environment
  • Curious and empathetic to customer needs
  • Autonomous decision making
  • Resilient and adaptable to change
  • Strong communication skills

Key Requirements

  • 2-3 years customer-facing SaaS experience
  • Proven track record in customer engagement and retention
  • Experience designing complex customer experiences
  • Ability to lead complex projects
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter