Service Delivery Lead

Carat Australia

Remote, US
Base: $72,000-$96,000; bonus/equity: not specified...
Hybrid
Service performance and governance framework
Finance process standardization
Outsourcing agreement management
Implement and run the regional service performance and governance framework ensuring a coordinated focus on best practice, process, and policy alignment as well as continuous improvement across Americas Operational Finance

Job Summary

  • Implement and run the regional service performance and governance framework ensuring a coordinated focus on best practice, process, and policy alignment as well as continuous improvement across Americas Operational Finance.
  • Champion the improvement and standardization of finance processes and systems and provide leadership in market process changes.
  • The anticipated salary range for this position is ($72,000-$96,000) with a range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also available.

Matching Summary

Implement and run the regional service performance and governance framework ensuring a coordinated focus on best practice, process, and policy alignment as well as continuous improvement across Americas Operational Finance.

Salary

Base: $72,000-$96,000; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) matching, paid time off

Skills & Requirements

Must-have

  • Service performance and governance framework
  • Finance process standardization
  • Outsourcing agreement management
  • Service Level Agreement evaluation
  • Continuous improvement initiatives
  • Operational Finance metrics

Nice-to-have

  • Independent and self-motivated
  • Results oriented and detail-oriented
  • Process oriented and proactive
  • Team player and collaborative

Key Requirements

  • Bachelor's degree
  • 3-5 years practical experience
  • Prior shared services/BPO experience
  • Solid understanding of accounting and financial processes
  • Ability to conceptualize future state and manage change
  • Proven ability to direct complex problem resolution
  • Ability to absorb new technical information
  • Ability to learn lean principles
  • Ability to lead transformational projects
  • Solid knowledge of business metrics and communication
  • Ability to prioritize and meet tight deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter