Executive - Customer Relationship

CUSHMAN & WAKEFIELD

Chennai, India
Adhere to helpdesk management sops
Manage helpdesk operations
Handle guest complaints efficiently
Responsible for managing the helpdesk and assisting guests with need-based information, ensuring efficient handling of complaints and gathering feedback to enhance the shopping experience

Job Summary

  • Responsible for managing the helpdesk and assisting guests with need-based information, ensuring efficient handling of complaints and gathering feedback to enhance the shopping experience.
  • Compile insights on customers, especially premium shoppers and expats, to understand their preferences and encourage repeat visits, while also collecting daily sales data from stores.
  • Coordinate with retailers to understand their challenges and assist in resolving issues, conduct various audits, and ensure high standards of safety and cleanliness to enhance customer experience.

Matching Summary

Responsible for managing the helpdesk and assisting guests with need-based information, ensuring efficient handling of complaints and gathering feedback to enhance the shopping experience.

Skills & Requirements

Must-have

  • Adhere to helpdesk management SOPs
  • Manage helpdesk operations
  • Handle guest complaints efficiently
  • Collect daily sales data
  • Maintain retailer satisfaction index
  • Conduct various audits

Nice-to-have

  • Proactive in suggesting improvements
  • Strong work ethic and drive
  • Cooperative with other departments
  • Excellent communication skills

Key Requirements

  • Graduate with at least 2 years experience
  • Hospitality or retail industry experience

Work Rights

Not specified

Tailored Resume

Cover Letter