Technical Administration Consultant

AIA Australia

Not specified; benefits: free access to aia vitali...
3 days onsite, 2 days work from home
Service delivery in contact centre or member service
Experience working with complex core systems
Ability to work independently and in team environments
AIA Australia is seeking Technical Administration Consultants to enhance their award-winning health insurance services. The role involves delivering quality service through administrative and technical support, with a focus on member experience and operational excellence

Job Summary

  • The role is part of the award-winning AIA Health team dedicated to helping people embrace healthier, longer, better lives through the AIA Vitality program.
  • Responsibilities include recording member information, managing benefits and contributions, ensuring service level agreements are met, and performing quality assurance checks.
  • Employees enjoy flexible working arrangements with 3 days in office and 2 days WFH, plus access to free health rewards and additional leave days.

Matching Summary

Match Score: 85

AIA Australia is seeking Technical Administration Consultants to enhance their award-winning health insurance services. The role involves delivering quality service through administrative and technical support, with a focus on member experience and operational excellence.

Salary

Not specified; Benefits: Free access to AIA Vitality with up to $760 in rewards; Additional: Up to 4 additional leave days per year

Skills & Requirements

Must-have

  • Service delivery in contact centre or member service
  • Experience working with complex core systems
  • Ability to work independently and in team environments
  • Daily management of web member services
  • Accurate fulfilment of campaigns and payments

Nice-to-have

  • Private Health Insurance background
  • HAMBS system experience
  • Support for overflow activities and claims servicing

Key Requirements

  • Experience in service delivery contact centre or member service focused environment
  • Demonstrated ability to work with complex core systems
  • HAMBS experience (desirable)

Work Rights

WHV encouraged for contract roles; Not specified for permanent

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