Case Manager Iii

Xometry

North Bethesda, MD, United States
Base: $76,000-$99,000 annually; bonus/equity: annu...
On-site
Resolve complex customer and partner cases
Manage supplier orders and shipments
Coordinate across internal departments
Xometry is seeking a Case Manager III to address complex customer and partner issues within their fast-paced, tech-enabled environment. The ideal candidate should have extensive experience in customer support, supply chain operations, and project management, demonstrating strong problem-solving skills and a customer-first mindset

Job Summary

  • Manage and resolve complex, high-priority customer and partner cases, often involving multiple internal and external stakeholders.
  • Coordinate across departments such as Logistics, Quality, Account Management, and Partner Management to investigate and resolve issues.
  • The estimated base salary range for new hires into this role is $76,000-$99,000 annually + annual bonus depending on factors such as job-related skills, relevant experience, and location.

Matching Summary

Match Score: 85

Xometry is seeking a Case Manager III to address complex customer and partner issues within their fast-paced, tech-enabled environment. The ideal candidate should have extensive experience in customer support, supply chain operations, and project management, demonstrating strong problem-solving skills and a customer-first mindset.

Salary

Base: $76,000-$99,000 annually; Bonus/Equity: annual bonus; Benefits: competitive benefits package

Skills & Requirements

Must-have

  • Resolve complex customer and partner cases
  • Manage supplier orders and shipments
  • Coordinate across internal departments
  • Monitor case progress and SLAs
  • Proactively identify systemic issues

Nice-to-have

  • Customer-first mindset
  • Data-driven insights
  • High degree of ownership
  • CNC experience is a bonus

Key Requirements

  • 5+ years of experience
  • Experience as a QE or SQE
  • Project management experience
  • Supplier Management experience
  • Bachelor's degree preferred

Work Rights

Not specified

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