Specialist, Premium Support

Airbnb

Canada
**
End-to-end case ownership
Exceptional customer service
English and french communication
** Airbnb is seeking a Specialist for Premium Support in Canada to deliver exceptional customer service to its community, particularly within the Luxury segment. The ideal candidate should possess strong communication skills in both English and French, along with a hospitality-focused mindset, problem-solving abilities, and a willingness to adapt to evolving responsibilities in a fast-paced environment. **

Job Summary

  • Provide end-to-end support to key members of our community, including the Luxury segment, ensuring complete resolution while fostering strong relationships.
  • Interact with Airbnb customers and community members through all current and future channels, taking ownership of cases and escalating accurately when appropriate.
  • Leverage functional operational knowledge to proactively support team success, provide insights, and share ideas to improve processes.

Matching Summary

Match Score: 75

** Airbnb is seeking a Specialist for Premium Support in Canada to deliver exceptional customer service to its community, particularly within the Luxury segment. The ideal candidate should possess strong communication skills in both English and French, along with a hospitality-focused mindset, problem-solving abilities, and a willingness to adapt to evolving responsibilities in a fast-paced environment. **

Skills & Requirements

Must-have

  • end-to-end case ownership
  • exceptional customer service
  • English and French communication
  • problem-solving abilities
  • adaptable and responsive
  • professionalism and confidentiality

Nice-to-have

  • anticipate user experience opportunities
  • proactive improvement suggestions
  • engage with senior stakeholders

Key Requirements

  • 3+ years relevant experience
  • Multicultural customer service experience
  • Hospitality industry experience preferred
  • Experience with high-profile clientele preferred
  • Experience with phone, messaging, or live chat
  • Experience engaging with executive-level stakeholders
  • Ability to work weekends and holidays
  • Good computer skills including Apple/Mac OS, Google Suite, CRM systems

Work Rights

Not specified

Tailored Resume

Cover Letter