Not specified; pyy ranges determined by role, leve...
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End-to-end case management ownership
Customer facing calling experience
Process design from scratch capability
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Agilent Technologies UK is seeking a Business Process Representative to manage DEFOA case management, aiming to improve operational efficiency and customer experience. The role involves coordinating with various stakeholders, driving process improvements, and ensuring effective communication across teams.
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Job Summary
The role serves as the end-to-end owner of DEFOA case management, acting as the primary point of contact for customers and internal stakeholders.
This position is designed to address current process inefficiencies, improve customer experience, reduce turnaround time, and drive consistent execution across product lines.
Candidates must partner with the Continuous Improvement team to map processes, identify bottlenecks, and implement practical, low-cost improvements.
Matching Summary
Match Score: 75
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Agilent Technologies UK is seeking a Business Process Representative to manage DEFOA case management, aiming to improve operational efficiency and customer experience. The role involves coordinating with various stakeholders, driving process improvements, and ensuring effective communication across teams.
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Salary
Not specified; Pay ranges determined by role, level, and location; Individual pay determined by work location and additional factors
Skills & Requirements
Must-have
End-to-end case management ownership
Customer facing calling experience
Process design from scratch capability
Cross-functional stakeholder coordination
Rotational evening or night shift availability
Nice-to-have
Experience in global matrixed organizations
Continuous Improvement team collaboration
Strong analytical problem-solving skills
Ability to influence without authority
Comfort operating in ambiguous environments
Key Requirements
Bachelor's degree in business, Operations, or related field
2–5 years of experience in Operations or Process Management
Experience working in complex global matrixed organizations