Danaher UK, through its subsidiary Beckman Coulter Diagnostics, is seeking a Senior Customer Support Engineer in Coimbatore, India, to provide technical support for their diagnostic instruments. The role requires an engineering degree and 3-5 years of relevant experience in customer service within the IVD industry, with an emphasis on maintaining customer relationships and ensuring efficient service delivery
Job Summary
At Beckman Coulter Diagnostics, one of Danaher’s operating companies, the work saves lives by innovating in clinical diagnostics to improve patient health worldwide.
The Senior Customer Support Engineer role involves installation, maintenance, training, and ensuring timely preventive maintenance to provide effective product and customer support.
This position offers a fully remote work arrangement and is part of a collaborative South Service team focused on delivering high-quality technical service in Tamilnadu.
Matching Summary
Match Score: 85
Danaher UK, through its subsidiary Beckman Coulter Diagnostics, is seeking a Senior Customer Support Engineer in Coimbatore, India, to provide technical support for their diagnostic instruments. The role requires an engineering degree and 3-5 years of relevant experience in customer service within the IVD industry, with an emphasis on maintaining customer relationships and ensuring efficient service delivery.
Skills & Requirements
Must-have
Technical service for IVD instruments
Preventive maintenance planning
Customer relationship management
Technical troubleshooting and support
Installation and training on instruments
Nice-to-have
Generating service revenue
Usage of CRM software
Remote work arrangement
Consultative technical support
Continuous improvement culture
Key Requirements
B.E./B.Tech. Engineering degree
3 to 5 years technical customer service experience