The role involves designing and maintaining a strategic forecasting and capacity planning model for global CDD processes across retail countries
Job Summary
The role involves designing and maintaining a strategic forecasting and capacity planning model for global CDD processes across retail countries.
Candidates must possess strong analytical skills to optimize work distribution models based on capacity, skills, and volume inflow.
The position offers personal growth opportunities within the Retail FCP COE Process & Design organization functionally reporting to the Global WFM Lead.
Matching Summary
The role involves designing and maintaining a strategic forecasting and capacity planning model for global CDD processes across retail countries.
Skills & Requirements
Must-have
5+ years operational experience
Forecasting and capacity modeling expertise
SQL SAS Cognos Python Excel VBA proficiency
Stakeholder management and change enablement
Data-driven decision making skills
Nice-to-have
KYC domain knowledge preferred
Mortgages or overnight file handling background
Result-oriented and proactive mindset
Excellent English communication skills
Experience with Ops60 and Digi60 targets
Key Requirements
Master's degree in business administration, data analytics, econometrics, finance or operational research
Over 5 years of experience in complex operational environments
Proficiency in SQL, SAS, Cognos, Python, Think-cell and Excel up to VBA level