Base: $90,000 to $110,000; bonus/equity: not speci...
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Zendesk administration experience
Ai-based deflection tools management
Data visualization with tableau and snowflake
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Hello Heart is seeking a Technical Operations Lead to enhance their support systems through automation and AI integration. This remote role focuses on optimizing Zendesk and other tools, improving workflows, and building reporting infrastructure for efficient operations.
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Job Summary
Hello Heart is an AI-native company transforming heart health management with a mission to make heart attacks and strokes a thing of the past.
The Technical Operations Lead will own and scale systems, automations, and reporting that power the Support organization while building AI agents.
This role requires a builder who can take complex ideas from concept to execution to create scalable, automated solutions with minimal oversight.
Matching Summary
Match Score: 75
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Hello Heart is seeking a Technical Operations Lead to enhance their support systems through automation and AI integration. This remote role focuses on optimizing Zendesk and other tools, improving workflows, and building reporting infrastructure for efficient operations.
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Salary
Base: $90,000 to $110,000; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Zendesk administration experience
AI-based deflection tools management
Data visualization with Tableau and Snowflake
Workflow automation implementation
Support systems integration
Nice-to-have
Strong communication and documentation skills
Ability to work independently with minimal oversight
Interest in leveraging AI for problem-solving
Experience in fast-paced environments
Key Requirements
5+ years of experience in technical operations or support operations
Primary administrator experience for Zendesk
Experience implementing new tools and integrating multiple systems