$143,400 - $216,900 annually; not specified; not s...
Vendor management and governance
Demand and capacity planning
Quality assurance and process optimization
You will be the strategic lead responsible for the end-to-end performance and optimization of our Business Process Outsourcing (BPO) ecosystem
Job Summary
You will be the strategic lead responsible for the end-to-end performance and optimization of our Business Process Outsourcing (BPO) ecosystem.
This role requires a balance of analytical rigor, relationship management, and operational excellence to maintain high-quality standards while driving continuous process improvement across our outsourced functions.
Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
Matching Summary
You will be the strategic lead responsible for the end-to-end performance and optimization of our Business Process Outsourcing (BPO) ecosystem.
Salary
$143,400 - $216,900 annually; Not specified; Not specified
Skills & Requirements
Must-have
Vendor management and governance
Demand and capacity planning
Quality assurance and process optimization
Service level agreement (SLA) monitoring
Key performance indicator (KPI) management
Continuous process improvement
Nice-to-have
AI-driven customer success
Workforce transformation
Agentic era leadership
Six Sigma or Lean methodologies
Key Requirements
Minimum 3-5 years of experience in vendor management