Customer Service/call Center Representative - Resolution

Amynta Group

1-year minimum call center experience
High school graduate or equivalent
Proficient in microsoft office applications
The role involves providing exceptional customer service to internal and external customers including retailers and business partners

Job Summary

  • The role involves providing exceptional customer service to internal and external customers including retailers and business partners.
  • Responsibilities include reviewing protection plans, determining claim status, and negotiating settlement options within cost guidelines.
  • Candidates must be able to diffuse escalated consumer situations while maintaining a professional and polite demeanor at all times.

Matching Summary

Match Score: 75

The role involves providing exceptional customer service to internal and external customers including retailers and business partners.

Skills & Requirements

Must-have

  • 1-year minimum call center experience
  • High school graduate or equivalent
  • Proficient in Microsoft Office applications
  • Ability to operate dual screens
  • Mastery of English language written and verbal

Nice-to-have

  • Post-secondary education preferred
  • Strong negotiation skills
  • Self-motivated with strong work ethic
  • Experience with Applix software
  • Empathy for escalated situations

Key Requirements

  • 1-year minimum customer service experience in a call center environment
  • High school graduate or equivalent education required
  • Post-secondary education preferred

Work Rights

Not specified

Tailored Resume

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