Extern Kundombudsman För Överklaganden

Tradera Marketplace AB

Part-time, remote
Independent objective assessment
Written decision justification
Legal understanding of trade process
Tradera Marketplace AB is seeking an external customer ombudsman to independently assess appeals related to buyer protection and account issues. This part-time, remote role requires strong decision-making skills, objectivity, and legal understanding, contributing to the company's commitment to transparency and fairness

Job Summary

  • The ombudsman's task will be to make secondary objective assessments in selected cases concerning buyer protection, closed ads, accounts, or similar.
  • The work is mainly written and remote, with an estimated scope of approximately 1-10 cases per month.
  • We are looking for someone with documented experience of independent decision-making in a professional role or trust assignment, who has a strong sense of justice.

Matching Summary

Match Score: 85

Tradera Marketplace AB is seeking an external customer ombudsman to independently assess appeals related to buyer protection and account issues. This part-time, remote role requires strong decision-making skills, objectivity, and legal understanding, contributing to the company's commitment to transparency and fairness.

Skills & Requirements

Must-have

  • independent objective assessment
  • written decision justification
  • legal understanding of trade process
  • strong sense of justice
  • objective and well-motivated assessment

Nice-to-have

  • familiarity with Tradera platform
  • completed long career
  • driven by fairness and judgment

Key Requirements

  • documented experience independent decision-making
  • legal understanding of trade process
  • formal legal education is a merit

Work Rights

Not specified

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