The RTA drives CRM contact performance and real time process maturity through implementation and maintenance of best practice WFM
Job Summary
The RTA drives CRM contact performance and real time process maturity through implementation and maintenance of best practice WFM.
They will do close monitoring and optimizing real-time performance, proactively addressing issues, and ensuring service level agreements are met by managing staffing, workloads, and agent activities.
RTA will act as a liaison between the Centralized and Site WFM teams and prepare daily/weekly/monthly MIS reports & presentations.
Matching Summary
The RTA drives CRM contact performance and real time process maturity through implementation and maintenance of best practice WFM.