Call Center Representative Ii

Caliber Public Safety

Resolve customer questions and problems
Generate assignments reports
Answer customer questions
Contacts potential and current customers and solicits sales by telephone and other methods, and provides the highest standard of professionalism and courtesy to resolve customer questions and problems

Job Summary

  • Contacts potential and current customers and solicits sales by telephone and other methods, and provides the highest standard of professionalism and courtesy to resolve customer questions and problems.
  • Using ACD system to contact existing and potential Caliber customers on matters pertaining to insurance company assignments and estimates, Caliber-generated repair estimates, and customer pay leads.
  • May also handle incoming customer calls and make arrangements for towing service and rental car delivery, provide vehicle repair status, or providing alternative contacts for resolving customer issues.

Matching Summary

Contacts potential and current customers and solicits sales by telephone and other methods, and provides the highest standard of professionalism and courtesy to resolve customer questions and problems.

Skills & Requirements

Must-have

  • Resolve customer questions and problems
  • Generate assignments reports
  • Answer customer questions
  • Update business management system
  • Listen and qualify opportunities
  • Resolve first and second-tier issues

Nice-to-have

  • Highest standard of professionalism and courtesy
  • Prompt and professional manner

Key Requirements

  • High School diploma or GED
  • 2-4 years of customer service or sales experience
  • Caliber Collision experience preferred
  • Eligible to work in the U.S. with no restrictions

Work Rights

Must be eligible to work in the U.S. with no restrictions

Tailored Resume

Cover Letter