Base: $78,000.00 – $156,000.00; bonus/equity: not ...
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Bachelor's degree in related field
Minimum of 6 years experience
Monitor dashboards and kpis daily
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Abbott is seeking a Customer Service Supervisor for their Heart Failure division, located in Lake Mary, Florida. The role involves leading a team of Customer Service Representatives, focusing on improving customer experiences and operational efficiency.
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Job Summary
This position leads a team of Customer Service Representatives within the USD Division of Abbott in Lake Mary, Florida.
The role requires monitoring dashboards and KPIs daily to identify trends and pivot behaviors in real time to improve customer experience.
Employees qualify for free medical coverage, an excellent retirement savings plan with high employer contribution, and tuition reimbursement benefits.
Matching Summary
Match Score: 75
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Abbott is seeking a Customer Service Supervisor for their Heart Failure division, located in Lake Mary, Florida. The role involves leading a team of Customer Service Representatives, focusing on improving customer experiences and operational efficiency.
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Salary
Base: $78,000.00 – $156,000.00; Bonus/Equity: Not specified; Benefits: Free medical coverage, retirement savings plan, tuition reimbursement
Skills & Requirements
Must-have
Bachelor's Degree in related field
Minimum of 6 years experience
Monitor dashboards and KPIs daily
Train and coach team members
Follow HIPAA and FDA regulations
Nice-to-have
Master's Degree preferred
Experience in matrixed business environment
Strong leadership and mentoring skills
Ability to travel internationally
Proven track record in continuous improvement
Key Requirements
Bachelor's Degree required
6+ years related work experience
Knowledge of HIPAA and FDA regulations
Experience supervising exempt and nonexempt individuals