Emea Service Director

Leica Microsystems

EMEA
Fully remote
Profitable growth of service revenue
Customer satisfaction and high quality service
Manage regional service p&l
The LMS EMEA Service Director is responsible for managing all LMS Field Operations related to Service including (but not limited to) the profitable growth of service revenue, installation of all new and demonstration equipment in EMEA, service contract field repairs / refurbishment within the terms of service level agreements, demand service and warranty repairs

Job Summary

  • The LMS EMEA Service Director is responsible for managing all LMS Field Operations related to Service including (but not limited to) the profitable growth of service revenue, installation of all new and demonstration equipment in EMEA, service contract field repairs / refurbishment within the terms of service level agreements, demand service and warranty repairs.
  • Manage and oversee an organization with 120 staff, consisting of Field Service Managers, Field Service Engineers, Customer Service Delivery and a Service Contract Sales organization to ensure satisfactory job performance, business objectives, revenue and profit targets.
  • Own and optimize the regional Service P&L and achieve business financial objectives set for the assigned area to create above market economic growth for the company.

Matching Summary

The LMS EMEA Service Director is responsible for managing all LMS Field Operations related to Service including (but not limited to) the profitable growth of service revenue, installation of all new and demonstration equipment in EMEA, service contract field repairs / refurbishment within the terms of service level agreements, demand service and warranty repairs.

Skills & Requirements

Must-have

  • Profitable growth of service revenue
  • Customer satisfaction and high quality service
  • Manage regional Service P&L
  • Danaher Business Systems Tools
  • Field Service Organization Management

Nice-to-have

  • Building and maintaining relationships
  • Coaching, negotiating, resolving conflicts
  • Team building
  • Innovative, team-oriented environment

Key Requirements

  • Minimum of 10 years' experience
  • Undergraduate degree
  • Fluent in English
  • Willingness and ability to travel up to 40%

Work Rights

Not specified

Tailored Resume

Cover Letter