Customer Service Manager - Moorabbin

The Good Guys

Moorabbin Airport, Australia
On-site
Customer experience delivery
Operational execution
Service excellence
Lead the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence

Job Summary

  • Lead the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence.
  • Coach and develop Warehouse and Customer Service teams’ knowledge and capability, and deliver a positive store atmosphere to create a great customer experience.
  • Competitive remuneration, fantastic discounts across the JB Hi-Fi Group, and access to exciting career opportunities and comprehensive training and development programs.

Matching Summary

Lead the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence.

Skills & Requirements

Must-have

  • customer experience delivery
  • operational execution
  • service excellence
  • customer complaint resolution
  • inventory management processes

Nice-to-have

  • diversity celebrated
  • creativity and ideas valued
  • team member benefits app
  • wellbeing resources
  • sustainability commitment

Key Requirements

  • Customer Focus
  • Drives Results
  • Develops Talent
  • Plans and Aligns

Work Rights

Not specified

Tailored Resume

Cover Letter