Principal Technical Support Engineer

Salesforce UK

United Kingdom
Enterprise software technical support
Cloud company technical support
Technical investigation and troubleshooting
Provide high-level technical support to large enterprise customers, controlling customer expectations and internal stakeholder escalations

Job Summary

  • Provide high-level technical support to large enterprise customers, controlling customer expectations and internal stakeholder escalations.
  • Support optimization of customer operations by understanding inquiries, monitoring trends, and analyzing business processes.
  • Contribute to team growth and operational efficiency while developing skills in evolving Salesforce products and surrounding technologies.

Matching Summary

Provide high-level technical support to large enterprise customers, controlling customer expectations and internal stakeholder escalations.

Skills & Requirements

Must-have

  • Enterprise software technical support
  • Cloud company technical support
  • Technical investigation and troubleshooting
  • Organizational problem-solving
  • Cross-functional collaboration
  • Web technologies
  • Server-side technologies

Nice-to-have

  • High customer satisfaction drive
  • Proactive service delivery
  • Team growth contribution
  • Operational efficiency improvement
  • AI-driven customer success

Key Requirements

  • 10+ years of technical support experience
  • Proficiency in English reading/writing/listening
  • Experience with Salesforce operations/development
  • Ability to train team members

Work Rights

Not specified

Tailored Resume

Cover Letter