Concentrix is seeking a Customer Support Associate I for their Muntinlupa, Philippines location. The role involves providing customer service through various communication channels, ensuring satisfaction and adherence to performance metrics
Job Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Essential functions include ensuring service meets contractual Key Performance Indicators while clarifying customer requirements and providing appropriate resolutions.
Candidates must be dependable with strong attention to detail and able to tolerate repetitive work in a fast-paced, high production environment.
Matching Summary
Match Score: 75
Concentrix is seeking a Customer Support Associate I for their Muntinlupa, Philippines location. The role involves providing customer service through various communication channels, ensuring satisfaction and adherence to performance metrics.
Skills & Requirements
Must-have
High school diploma required
Strong computer navigation skills
Ability to work rotating shifts
Fast-paced high production environment
Effective verbal and written communication
Nice-to-have
Three to six months relevant experience
Demonstrate empathy with customers
Skilled in multi-tasking
Flexible and adapt to changes quickly
Team member or independent worker
Key Requirements
High school diploma
Three to six months of relevant experience preferred