Strategy & Consulting - Global Network - Song - Service - Google Contact Center Ai Manager/senior Manager
Halfspace ApS
Fully remote
9+ years google ccai experience
Dialogflow cx virtual agent design
Gen ai product suite expertise
This role involves co-leading the Google Contact Center Offering to drive high-impact projects for clients across marketing, commerce, and services functions
Job Summary
This role involves co-leading the Google Contact Center Offering to drive high-impact projects for clients across marketing, commerce, and services functions.
Candidates will leverage cutting-edge technologies like Google Gen AI and Vertex AI to design innovative customer experience solutions and transform legacy contact centers.
The position requires a strategic partner who can lead design thinking workshops, formulate target operating models, and manage complex global stakeholder expectations.
Matching Summary
This role involves co-leading the Google Contact Center Offering to drive high-impact projects for clients across marketing, commerce, and services functions.
Skills & Requirements
Must-have
9+ years Google CCAI experience
Dialogflow CX virtual agent design
Gen AI product suite expertise
CX target operating model formulation
Stakeholder management across geographies
Agile delivery process leadership
Nice-to-have
Experience with other Conversational AI platforms
CCaaS platform migration experience
Storytelling and solution differentiation skills
Board and C-level presentation skills
Ambiguity tolerance and exploratory mindset
Key Requirements
Bachelor's degree required; MBA from tier 1 institute highly desirable
9+ years of experience with Google CCAI solutions
Thorough understanding of end-to-end Google contact center transformation