Café Ambassador - Boston Metro Area

Capital One

Boston, MA, US
Base: $52,624 - $57,408 annually for boston, ma; b...
1 year of retail or customer service experience
High school diploma or ged equivalent
Ability to lift up to 25 pounds
This role serves as the face of Capital One's mission by bridging the gap between digital innovation and human connection without traditional sales quotas

Job Summary

  • This role serves as the face of Capital One's mission by bridging the gap between digital innovation and human connection without traditional sales quotas.
  • Ambassadors guide customers through digital banking tools, host financial health events, and resolve escalated customer issues with a focus on de-escalation.
  • The position offers comprehensive benefits including day-one medical coverage, education assistance, and a flexible schedule accommodating nights, weekends, and holidays.

Matching Summary

This role serves as the face of Capital One's mission by bridging the gap between digital innovation and human connection without traditional sales quotas.

Salary

Base: $52,624 - $57,408 annually for Boston, MA; Bonus/Equity: Not specified; Benefits: Comprehensive package including medical, dental, vision, 401(k) match, and education assistance

Skills & Requirements

Must-have

  • 1 year of Retail or Customer Service experience
  • High School Diploma or GED equivalent
  • Ability to lift up to 25 pounds

Nice-to-have

  • Associate's degree preferred
  • 2+ years of banking experience
  • Proficient in G-Suite
  • Strong written and oral communication skills

Key Requirements

  • High School Diploma or GED
  • Minimum 1 year retail/sales/customer service experience
  • Must be able to work flexible shifts including nights and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter