Base: $31.75 – $63.55ph; bonus/equity: not specifi...
Fully remote
Technical support for hardware, software, and reagent issues
Proactive product support for assigned accounts
Customer experience and loyalty
The Automation Support Professional is the primary automation account contact covering both technical support and customer experience
Job Summary
The Automation Support Professional is the primary automation account contact covering both technical support and customer experience.
Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues.
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.
Matching Summary
The Automation Support Professional is the primary automation account contact covering both technical support and customer experience.
Salary
Base: $31.75 – $63.55/hour; Bonus/Equity: Not specified; Benefits: Medical coverage, retirement savings plan, tuition reimbursement
Skills & Requirements
Must-have
technical support for hardware, software, and reagent issues
proactive product support for assigned accounts
customer experience and loyalty
troubleshooting and root cause analysis
customer training events
Nice-to-have
understanding competitive landscape
developing strong customer relationships
driving value expansion opportunities
Key Requirements
Associates Degree or equivalent experience
2 years of relevant experience with instrumentation