Associate Support Tech

FMC

Waltham, MA, United States
Hourly rate: $xx.xx - $xx.xx; bonus/equity: not sp...
Not specified (assumed to be on-site based on job requirements).
Technical support
Customer service
Hemodialysis machines
FMC is seeking an Associate Support Technician in Waltham, MA, to provide technical support for hemodialysis machines and ensure outstanding customer service through effective communication. The ideal candidate should have experience in customer service, particularly in clinical or technical environments, along with strong computer and communication skills

Job Summary

  • The Associate Support Technician provides technical support on diverse customer telephone inquiries of applicable devices within the assigned areas of responsibility.
  • Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements.
  • This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.

Matching Summary

Match Score: 75

FMC is seeking an Associate Support Technician in Waltham, MA, to provide technical support for hemodialysis machines and ensure outstanding customer service through effective communication. The ideal candidate should have experience in customer service, particularly in clinical or technical environments, along with strong computer and communication skills.

Salary

Hourly Rate: $xx.xx - $xx.xx; Bonus/Equity: Not specified; Benefits: comprehensive benefits package

Skills & Requirements

Must-have

  • Technical support
  • Customer service
  • Hemodialysis machines
  • Data accuracy and integrity
  • HIPAA compliance

Nice-to-have

  • Effective communication
  • Team collaboration
  • Problem-solving skills
  • Discretion and tact

Key Requirements

  • 2 - 4 years' experience
  • High School Diploma required
  • Associate's Degree desirable
  • Customer service, call center or clinical environment experience
  • Dialysis equipment experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter