Customer Success Manager

Alayacare

United States
On-site
Client journey management
Executive relationship building
Net promoter score
AlayaCare is seeking a Customer Success Manager to enhance client relationships and ensure optimal use of their SaaS platform within large customer accounts. This role focuses on driving client satisfaction, retention, and growth while working closely with internal teams and executive stakeholders

Job Summary

  • The Customer Success Manager is responsible for setting and managing the strategic plan for Large customers, driving the client journey to ensure clients achieve ROI on their implementation of the AlayaCare Cloud software.
  • They will be the key executive touchpoint, providing Quarterly Business Reviews and ongoing recommendations to optimize the customer lifecycle.
  • AlayaCare offers the opportunity to grow your impact, your skills, and your career within a team of people passionate about transforming home healthcare.

Matching Summary

Match Score: 85

AlayaCare is seeking a Customer Success Manager to enhance client relationships and ensure optimal use of their SaaS platform within large customer accounts. This role focuses on driving client satisfaction, retention, and growth while working closely with internal teams and executive stakeholders.

Skills & Requirements

Must-have

  • Client journey management
  • Executive relationship building
  • Net Promoter Score
  • Net Dollar Retention
  • Customer health scoring
  • Identify expansion plays

Nice-to-have

  • Subject matter expert on market
  • Innovate and flourish in fast-paced environment

Key Requirements

  • 5+ years in customer-facing role
  • 3+ years SaaS experience
  • Manage executive relationships
  • Experience with post-acute software

Work Rights

Not specified

Tailored Resume

Cover Letter