Overnight Customer Experience Coordinator - Chicago, Il (south Loop)
Veterinaryemergencygroupst
Chicago, Illinois, United States
Competitive base compensation; 401k match included...
On-site
2+ years customer service experience
Advanced practice management software knowledge
Ability to work nights weekends holidays
VEG is dedicated to transforming the emergency veterinary experience by providing 24/7 care for pets and their owners across the nation
Job Summary
VEG is dedicated to transforming the emergency veterinary experience by providing 24/7 care for pets and their owners across the nation.
The Customer Experience Coordinator serves as the first point of contact, greeting customers with warmth while routing urgent medical calls to doctors immediately.
Employees receive comprehensive benefits including competitive compensation, equity eligibility after one year, and significant travel stipends for professional development.
Matching Summary
VEG is dedicated to transforming the emergency veterinary experience by providing 24/7 care for pets and their owners across the nation.
Salary
Competitive base compensation; 401K match included; Equity eligible after one year
Skills & Requirements
Must-have
2+ years customer service experience
Advanced practice management software knowledge
Ability to work nights weekends holidays
Willingness to work noisy environment with odors
Strong multitasking in high stakes environments
Nice-to-have
Empathetic people-centric approach
High emotional intelligence
Creative problem solving skills
Humility and team collaboration
Curious nature seeking growth
Key Requirements
2+ years customer service role experience
Availability for rotating night weekend holiday shifts
Comfort working in noisy environments with strong odors