Focus on building automated test scripts to improve quantity and quality of work through put for the three LOBs (Retail Banking/CRS/Brands)
Job Summary
Focus on building automated test scripts to improve quantity and quality of work through put for the three LOBs (Retail Banking/CRS/Brands).
The Intmd Analyst is an intermediate level position responsible for a variety of automation activities including the design and use of software in coordination with the Technology team.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Matching Summary
Focus on building automated test scripts to improve quantity and quality of work through put for the three LOBs (Retail Banking/CRS/Brands).
Skills & Requirements
Must-have
Cyara Automation product
build automated test scripts
IVR automation
BOT and Digital efforts
Gen AI for automation
Conversational IVR Projects
Nice-to-have
Chat Ops experience
Cust Service in banking
Prompt Engineering
Key Requirements
7-10 years of relevant experience
Exposure to CYARA automation software
Exposure to Gen AI tools
Bachelor’s degree/University degree or equivalent experiences