Base: $91,000 - $103,000; bonus/equity: not specif...
On-site
Saas technical support
Consultative support via video
Problem-solving complex topics
Deliver high-quality, consultative support across a wide range of product areas, moving beyond simple Q&A to solve complex technical challenges via video calls and screen sharing
Job Summary
Deliver high-quality, consultative support across a wide range of product areas, moving beyond simple Q&A to solve complex technical challenges via video calls and screen sharing.
Partner cross-functionally as a key liaison between the product team and our customers, escalating bugs and sharing feedback to drive product improvements.
Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission.
Matching Summary
Deliver high-quality, consultative support across a wide range of product areas, moving beyond simple Q&A to solve complex technical challenges via video calls and screen sharing.
Salary
Base: $91,000 - $103,000; Bonus/Equity: Not specified; Benefits: Mental health, wellness & fitness benefits, career coaching & support, inclusive family building benefits, long-term savings or retirement plans, in-office culinary options
Skills & Requirements
Must-have
SaaS technical support
Consultative support via video
Problem-solving complex topics
Proactive and transparent communication
Troubleshooting SaaS issues
Customer success focus
Nice-to-have
German language fluency
AI curiosity
Empathy and curiosity
Key Requirements
Proven track record in customer-facing technical support
Comfort in live channels like video and phone
Experience troubleshooting authentication, browser behaviors, and user access