Supply chain domain knowledge in mfg cpg or retail
Experience with demand planning and forecasting
Commercial experience in saas environment
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Relex is seeking a committed Customer Success Manager for their Supply Chain SaaS solutions, focusing primarily on customer satisfaction and business growth within the retail and CPG sectors. The ideal candidate should possess commercial SaaS experience and a solid understanding of supply chain processes.
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Job Summary
The role focuses on building high-quality customer relationships while maintaining healthy margins and driving SaaS revenue growth.
Candidates must possess deep understanding of manufacturing, CPG, or retail supply chain areas such as demand planning and assortment management.
The ideal candidate acts as a trusted advisor providing strategic guidance to leaders to optimize business processes and maximize efficiency.
Matching Summary
Match Score: 75
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Relex is seeking a committed Customer Success Manager for their Supply Chain SaaS solutions, focusing primarily on customer satisfaction and business growth within the retail and CPG sectors. The ideal candidate should possess commercial SaaS experience and a solid understanding of supply chain processes.
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Skills & Requirements
Must-have
Supply chain domain knowledge in Mfg CPG or Retail
Experience with demand planning and forecasting
Commercial experience in SaaS environment
Trusted advisor mindset for strategic guidance
Ability to drive NPS scores and renewal upsells
Nice-to-have
Bilingual English and Spanish proficiency
Strong consultant mindset for business optimization
Experience facilitating steering meetings
Confidence to challenge customer business strategy