Customer Onboarding Specialists

Tofu

San Mateo, California, United States
Competitive salary; equity compensation; comprehen...
On-site
3+ years enterprise csm or onboarding experience
Experience with complex saas products
Proven track record driving customer adoption
Tofu, an early-stage generative AI startup in the San Francisco Bay Area, seeks a Customer Onboarding Specialist to enhance customer experiences with their B2B marketing platform. The ideal candidate should have experience in enterprise customer success and a strong understanding of SaaS onboarding practices, while also being proactive and empathetic

Job Summary

  • The role involves working directly with new customers to create their first campaigns and demonstrate ROI quickly.
  • Candidates will own the entire onboarding process for the first few months, ensuring active product usage and success.
  • The company offers competitive salary, equity compensation, comprehensive health benefits, and unlimited PTO.

Matching Summary

Match Score: 85

Tofu, an early-stage generative AI startup in the San Francisco Bay Area, seeks a Customer Onboarding Specialist to enhance customer experiences with their B2B marketing platform. The ideal candidate should have experience in enterprise customer success and a strong understanding of SaaS onboarding practices, while also being proactive and empathetic.

Salary

Competitive salary; Equity compensation; Comprehensive health, dental, vision, 401k, Unlimited PTO

Skills & Requirements

Must-have

  • 3+ years enterprise CSM or onboarding experience
  • Experience with complex SaaS products
  • Proven track record driving customer adoption
  • Strong understanding of onboarding best practices
  • Ability to translate feedback to product teams

Nice-to-have

  • Experience in marketing or sales technology
  • Previous startup experience
  • Deep empathy and patience for customers
  • Comfortable working with technical concepts
  • Data-driven mindset with attention to detail

Key Requirements

  • 3+ years enterprise CSM/AM/Onboarding experience
  • Based in the Bay Area (San Mateo)
  • Experience with martech/salestech products

Work Rights

Not specified

Tailored Resume

Cover Letter