Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products with over 100 years of innovation
Job Summary
Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products with over 100 years of innovation.
In this role, you will lead multiple customer service teams, ensure smooth daily operations, and translate the Customer Experience vision into concrete workplace improvements.
The position offers a key role in improving daily operations and customer experience, direct impact on team performance, and close collaboration with the Head of Customer Experience in a dynamic and growing organization.
Matching Summary
Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products with over 100 years of innovation.
Skills & Requirements
Must-have
Customer service team management
Operational performance monitoring
Process improvement implementation
KPI tracking and analysis
Cross-department collaboration
Dutch and English proficiency
Nice-to-have
Hands-on people management
Pragmatic operational approach
Experience with CRM and CX tools
Coaching and team development
Entrepreneurial mindset
Key Requirements
3–7 years customer service or operations experience