Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades
Job Summary
Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
Acts as an intermediary and field escalation focal point, providing technical support and documentation to field engineers and technicians.
Benefits from a supportive work culture that encourages learning, development, and career growth while empowering the team to push boundaries.
Matching Summary
Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
Skills & Requirements
Must-have
Technical support for customer escalations
Fleet performance monitoring and improvement
System installation and upgrades
Field escalation focal point
Alpha and Beta site support
ECO review and field communication
Nice-to-have
Supportive work culture
Continuous learning and development
Pushing boundaries of technology
Focus on employee wellbeing
Interpersonal skills for consensus building
Key Requirements
Experience in technical support
Experience with system installations and upgrades
Experience with performance data analysis
Experience creating and reviewing technical documentation