Servizio Clienti

IRCCS Istituto Clinico Humanitas

Castellanza, Italy
On-site
5 years customer care experience in hospital settings
Team supervision and coordination skills
Patient complaint and critical situation management
IRCCS Istituto Clinico Humanitas is seeking a Senior Customer Care Specialist to oversee and enhance the patient experience through effective management of customer care operations. The role demands at least five years of experience in hospital customer care, strong communication skills, and a patient-oriented approach

Job Summary

  • The role involves both operational and managerial responsibilities to ensure an excellent patient experience at IRCCS Istituto Clinico Humanitas.
  • Candidates will supervise a customer care team, monitor service performance through KPIs, and manage critical patient complaints.
  • The position requires collaboration with various hospital units to improve processes and support the training of junior resources.

Matching Summary

Match Score: 85

IRCCS Istituto Clinico Humanitas is seeking a Senior Customer Care Specialist to oversee and enhance the patient experience through effective management of customer care operations. The role demands at least five years of experience in hospital customer care, strong communication skills, and a patient-oriented approach.

Skills & Requirements

Must-have

  • 5 years customer care experience in hospital settings
  • Team supervision and coordination skills
  • Patient complaint and critical situation management

Nice-to-have

  • Strong relational and empathetic communication abilities
  • Problem-solving orientation with patient focus
  • Organizational skills for priority management

Key Requirements

  • Minimum 5 years of customer care experience in hospital contexts
  • Proven experience in managing and coordinating teams
  • Proficiency with CRM tools and computer systems

Work Rights

Not specified

Tailored Resume

Cover Letter