Service Desk Analyst - Kveldsvakt (25 %)

Santander Arena

Lysaker, Oslo, Norway
Technical support for bank employees
Incident and ticket management
User account access management
You will be the friendly and knowledgeable voice assisting bank employees with their technical challenges during evening shifts

Job Summary

  • You will be the friendly and knowledgeable voice assisting bank employees with their technical challenges during evening shifts.
  • The role involves logging and managing tickets with high accuracy to ensure quick and effective resolution of issues.
  • You will handle incident calls, coordinate with critical incident managers, and support onboarding and offboarding processes.

Matching Summary

You will be the friendly and knowledgeable voice assisting bank employees with their technical challenges during evening shifts.

Skills & Requirements

Must-have

  • Technical support for bank employees
  • Incident and ticket management
  • User account access management
  • PC setup and installation
  • Evening and weekend shift availability

Nice-to-have

  • Strong communication skills in Norwegian and English
  • Customer service orientation
  • Team collaboration skills
  • Interest in technology and learning

Key Requirements

  • Completed secondary education
  • Fluent in Norwegian and English
  • Basic understanding of IT
  • Customer handling experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter